FAQs
Don’t worry. Simply email us via our contact page, stating the car details and a contact number. A member of our team will get back to you.
No, your car insurance is not included. Every customer is different in terms of their age, driving history, etc., so it is impossible to include insurance costs with the lease price. Your lease car must be insured comprehensively and we would be happy to direct you towards our approved insurer for a competitive quotation.
Your lease car contract will include an ‘excess mileage’ price, so should you exceed your agreed total mileage, any additional mileage would be charged at this rate. The finance company will invoice you after your lease car is returned.
Road fund license is included for the full contract duration on 99% of our lease arrangements. We will be happy to clarify the specifics of your lease arrangement in due course.
All brand new lease cars from Contraflex come with the standard manufacturer warranty supplied at main dealer level.
You may wish to include a ‘maintenance package’ in with the price of your lease. This means you won’t be faced with hefty repair bills as it covers you for your annual car service and any wear and tear items which need replacing (excluding accident damage).
Some finance companies or dealerships may charge an administration or document fee. Please check your quotation paperwork and contact a member of the Contraflex sales team if you are unsure.
The majority of car leasing deals include delivery to a Northern Ireland address of your choice. You can check this with a member of the Contraflex sales team.
We are a credit broker and work with a range of leading finance companies to find a suitable finance deal to meet your needs. We’ll discuss how the finance works and the full terms and conditions before you sign up to anything.
We’re committed to meeting our customers’ needs and providing excellent service. If you have any problems, please contact us immediately. We aim to respond to all complaints within three days. You can contact us via Telephone: 028 9041 9777 or Email: [email protected]. If you are dissatisfied with either our final response in relation to our credit broking services, you may be able to ask the Financial Ombudsman Service for an independent review (www.financial-ombudsman.org.uk).